1. Assist and provide technical support by phone, email, or chat;
2. Analyze and resolve technical issues related to our Microsoft products and services;
3. Lead customers through service configurations;
4. Provide a very high customer service level;
5. Deliver and follow up on problem resolutions and customer satisfaction;
6. Proactively and comprehensively document customer issues in ticketing systems;
7. Carry out all other related tasks per the job’s evolution and departmental needs.
8. Knowledgeable on Microsoft 365.
9. with CSR Experience
10. college graduate or certificate in computer science (an asset), with a strong interest in IT.
11. Excellent English skills, both spoken and written, are essential